Frequently Asked Questions (FAQs)

Welcome to Scent Stories. Below are answers to some of the most frequently asked questions about our glassware, kitchen products, shipping, returns, and customer service.

1. What products do you sell?

We offer a wide variety of premium kitchen and dining products, including:

  • Drinking Glasses

  • Glass Tumblers

  • Can-Shaped Glasses

  • Whiskey Glasses

  • Highball Glasses

  • Cocktail Glasses

  • Margarita Glasses

  • Wine Glasses

  • Beverage Glass Sets

  • Glass Bakeware

  • Glass Casserole Dishes with Lids

  • Kitchen & Dining Essentials

Our collection is regularly updated with new arrivals and popular products.

2. Where do you ship?

We currently ship within the United States only.

At this time, international shipping is not available.

3. How long does shipping take?

Orders are generally processed within 1–3 business days.

Estimated delivery times are:

  • Standard Shipping: 3–7 Business Days

  • Expedited Shipping (if available): 1–3 Business Days

Delivery times may vary depending on your location and the shipping carrier.

4. How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking number.

Please allow 24–48 hours for the tracking information to become available.

5. Can I cancel or modify my order?

Yes, but only before your order has been processed for shipment.

Once an order has been shipped, it cannot be canceled, modified, or redirected.

6. What payment methods do you accept?

We accept secure payments through trusted payment providers, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

Available payment methods may vary depending on your location.

7. What is your return policy?

We accept returns within 30 days of delivery for eligible items.

Returned products must be:

  • Unused

  • In their original condition

  • In their original packaging

  • Include all accessories and components

Please review our Return & Refund Policy for complete details.

8. What should I do if my glassware arrives broken?

Although every order is carefully packaged, glass products may occasionally be damaged during shipping.

If your order arrives:

  • Broken

  • Cracked

  • Chipped

  • Damaged

  • Incorrect

  • Missing items

please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Clear photos of the damaged product

  • Photos of the shipping box

  • Photos of the packaging materials

Our support team will review your request and provide an appropriate solution.

9. Are your products dishwasher safe?

Many of our products are dishwasher safe, but this varies by product.

Please refer to the product description or packaging for specific care instructions before cleaning.

10. Can glassware be used with hot beverages?

Some glass products are suitable for both hot and cold beverages, while others are intended for cold drinks only.

Please check the product description before exposing glassware to hot liquids.

Avoid sudden temperature changes unless the product is specifically labeled as heat-resistant or borosilicate glass.

11. How should I care for my glassware?

To keep your glassware in excellent condition:

  • Wash before first use.

  • Handle with care.

  • Avoid sudden temperature changes.

  • Store securely to prevent chips or cracks.

  • Use non-abrasive cleaning materials when possible.

Following proper care instructions will help extend the life of your products.

12. Are all products brand new?

Yes.

Unless otherwise stated on the product page, all products sold by Scent Stories are brand new, carefully inspected, and securely packaged before shipping.

13. Is my payment information secure?

Yes.

All payments are processed through secure, encrypted payment gateways.

We do not store your complete credit or debit card information on our servers.

14. Do you offer discounts or promotions?

Yes!

We regularly offer:

  • Seasonal Sales

  • Holiday Promotions

  • Limited-Time Discounts

  • Bundle Deals

  • Exclusive Online Offers

Subscribe to our newsletter or visit our website regularly to stay updated on the latest promotions.

15. Do you restock sold-out products?

Many of our products are restocked based on availability.

If an item is currently out of stock, please check back later or contact our customer support team for availability updates.

16. How can I contact customer support?

If you have any questions regarding products, orders, shipping, or returns, our customer support team is happy to assist you.

Store Name: Scent Stories

📧 Email: help.scentsstories@outlook.com

📍 Address: 1317 Lakeside Ave, Baltimore, MD 21218