FAQs

❓ Frequently Asked Questions (FAQs)

Welcome to Scents Stories. Below are answers to some of the most frequently asked questions about our fragrances, orders, shipping, returns, and customer support.

1. What products does Scents Stories offer?

We offer a carefully curated collection of premium fragrances, including:

  • Men's Fragrances
  • Women's Fragrances
  • Unisex Fragrances
  • Eau de Parfum (EDP)
  • Eau de Toilette (EDT)
  • Cologne
  • Luxury Fragrance Gift Sets
  • Everyday & Signature Scents

We regularly update our collection with new arrivals and popular fragrances.

2. Where do you ship?

Scents Stories currently ships within the United States only.

At this time, we do not offer international shipping.

3. How long does shipping take?

Orders are generally processed within 1–3 business days.

Estimated delivery times are:

  • Standard Shipping: 3–7 Business Days
  • Expedited Shipping (if available): 1–3 Business Days

Delivery times may vary depending on your location and the shipping carrier.

4. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

Please allow 24–48 hours for tracking information to become available.

5. Can I cancel or modify my order?

Yes, but only before your order has been processed for shipment.

Once an order has shipped, it cannot be canceled, modified, or redirected.

6. What payment methods do you accept?

We accept secure payments through trusted payment providers, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

Available payment methods may vary depending on your location.

7. What is your return policy?

We accept returns within 30 days of delivery for eligible items.

Returned products must be:

  • Unopened
  • Unused
  • In their original packaging
  • With the original manufacturer seal intact

Please review our Return & Refund Policy for complete details.

8. Can I return an opened perfume?

Generally, no.

For hygiene and quality assurance reasons, opened or used fragrances cannot be returned unless they arrive damaged, defective, leaking, or you receive the wrong item.

9. Are your products authentic?

We are committed to offering high-quality fragrance products sourced through our supply chain.

Unless expressly stated otherwise, Scents Stories is not affiliated with, endorsed by, sponsored by, or an authorized retailer of any third-party fragrance brand.

All trademarks, logos, brand names, and product names belong to their respective owners and are used solely for identification purposes.

10. How should I store my perfume?

To help preserve the quality of your fragrance:

  • Store it in a cool, dry place.
  • Keep it away from direct sunlight.
  • Avoid excessive heat and humidity.
  • Keep the bottle tightly closed when not in use.

Proper storage helps maintain the fragrance's scent and longevity.

11. What should I do if my order arrives damaged or incorrect?

Please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the product
  • Photos of the shipping box
  • Photos of the packaging
  • A brief description of the issue

Our customer support team will review your request and work to provide an appropriate solution.

12. Are all products brand new?

Yes.

Unless otherwise stated on the product page, all products sold by Scents Stories are shipped in new condition, carefully inspected, and securely packaged before dispatch.

13. Is my payment information secure?

Yes.

All transactions are processed through secure, encrypted payment gateways.

Scents Stories does not store your complete credit or debit card information.

14. Do you offer discounts or promotions?

Yes!

We regularly offer:

  • Seasonal Sales
  • Holiday Promotions
  • Limited-Time Discounts
  • Bundle Deals
  • Exclusive Online Offers

Subscribe to our newsletter or visit our website regularly to stay updated on our latest promotions.

15. Do you restock sold-out fragrances?

Many of our fragrances are restocked based on availability.

If an item is currently out of stock, please check back later or contact our customer support team for availability updates.

16. How can I contact customer support?

If you have any questions regarding products, orders, shipping, or returns, our customer support team is happy to help.

Scents Stories

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